Frequently Asked Questions
Current Processing Times
Ready-to-ship items will dispatch within 3-5 business days of purchase. Made to order items will ship within 1-2 weeks of purchase, unless otherwise stated. For full details, see individual items.
Do you accept custom requests?
Yes! All items found in the shop can be made custom just for you with an alternate fabric of your choice for an additional 10% cost of original purchase price of the item you are interested in. Simply send me an email to discuss! Custom orders may not always be available during peak seasonal times!
Do you offer local pick up?
Yes! If you are local to the Ottawa area and want to pick up your order to avoid shipping charges, choose local as your preferred shipping method and add a message at check out with your preferred pick up date and time.
Note: Pick up location is in Carleton Place, Ontario.
Are your items washable?
All items are 100% washable, some even machine washable. Individual care instructions are provided in individual product listings under the "Product Care" tab.
I see a lot of cork used in your products, what is cork?
Cork is a natural, sustainable, PETA-certified, vegan, eco-friendly product and the cork used in my products have been imported from Portugal.
The bark of the Cork Oak tree is peeled without harming the tree, every 9 years, being re-harvested again and again! The cork used in my products is similar in durability and feel to animal leather, only vegan friendly! It is water resistant and has natural anti mildew and antibacterial properties.